Customer Success
powered by Design Strategy*

*I uncover opportunities and solutions for impact-driven innovation.

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How can we work together?

How can we work together?

Making climate action a forethought in every business decision.

🍩 Reference to Doughnut Economics by Kate Raworth.

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The 3 approaches I take to build towards Net-Zero Emissions:

Partnerships

I connect with clients to build lasting trust.

  • Guide clients throughout their journey

  • Ensure alignment between stakeholders

  • Deliver clear & consistent communication

  • Manage and adapt achievable milestones

Storytelling

I make the complex easy to understand.

  • Conduct ethnographic / UX research

  • Synthesize key insights

  • Visualize systems and journeys

  • Craft compelling narratives / visions

Innovation

I co-create solutions to improve (eco)systems.

  • Design / simplify journeys and user-flows

  • Facilitate stakeholder / user workshops

  • Generate research-derived strategy

  • Envision future state roadmap

Case Study Highlights

Empowering data-driven leadership for Electricity Enterprise—cutting retrieval time by 40%

Driving revenue growth for Global Pallet Enterprise with ground-level customer insights —boosting sales by 9%

Elevating the Coach Experience—Strategic Roadmap for Product Innovation (Proposal)

Hear it from them!

Hear it from them!

  • "On the same day I met Emily, I found a position for her on my team: her approach to problem-solving, her passion for sustainable design, and her energy were a unique combination that I knew immediately would add up to make her a strong addition to our creative team."

    — Dan Carter, Senior Creative VP in the Experiential Industry

  • "Emily is one of the most talented people I’ve worked with. She has a unique ability of simplifying complexity into simple visualizations that engage people and help them understand the information."


    — Nena Lara, Senior Manager at Deloitte Digital (formerly Doblin)

  • "Emily did a fabulous job working on a dynamic engagement. She displayed strong initiative and subject matter expertise in the creation of workshop materials, synthesis, and deliverable creation...I would love to work with her again."

    —Krish Desai, Product Manager at Google

  • "Emily did a tremendous job on the team...representing innovation strategy methodology...She contributed every part of the project—from workshop facilitation, to synthesizing / organizing our thinking, prototyping provocations...She showed her chops as a strategic thinker."

    — Darshana Nair, Senior Manager at Deloitte Digital (formerly Doblin)

Lil' bit about me~

Lil' bit about me~

Emily Kao 🐮 高佳薇

Design Strategist, Relational Artist, People-Connector

Being interdisciplinary has been the cornerstone of my identity and practice—fusing ideas and methods from different contexts to solve problems and innovate.

Communities I’m part of: Creatives for Climate, Women and Climate, Allyship & Action

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Let’s start planting seeds of
radical change.